Statement on Internet Purchasing : Drugasar Ltd

Drugasar Ltd respects and understands that the internet plays an enormous role in everyday life. However, we would like to draw your attention to the following points.

All DRU fires are designed to the highest possible standards. As a prestigious product range they should be installed by specially trained and approved engineers that have vast experience in working with these fires.

In order to attain the highest installation standards, Drugasar Ltd only distributes its fires and related products through an exclusive network of retail dealers. These are located conveniently for every post code region of mainland Britain.

They are independent retailers that will offer you a complete service; from initial advice on which product would suit your needs to home surveys, product supply, quality installations and after sales service. Drugasar Ltd supports this network completely through its own customer service and technical management facilities.

The warranty of your DRU fire rests with the organisation that you purchased it from. In the event of either an installation or manufacturing fault, your initial remedy lies with your retailer. If this should happen when the product was purchased through your local approved DRU dealer, they will have the ability to utilise Drugasar’s resources to the full in order to help rectify any fault that may have occurred.

Unfortunately, with internet sales this support network is unavailable. In the event of a problem your only recourse is your installer, who may or may not have the necessary experience, qualifications or parts to rectify the problem. In addition they cannot call on our support resources to help them out.

If this should happen, the savings you may have made by purchasing your fire on the internet are heavily outweighed by the costs and inconvenience you will incur at a later date if a problem arises.

In conclusion, we realise the importance of the internet, and that discounts are being offered by unauthorised DRU dealers. However, as a responsible company that values its customers, we feel that internet savings do not buy peace of mind. Taking all these factors into account, we strongly recommend that you purchase your fire from an approved DRU dealer.

To find your nearest dealer, simply complete our Contact Form. Within a very short period you will receive a selection of brochures and the address and contact details of your nearest authorised DRU dealer.